. >> this is how jim matthews spent the last month. >> thank you for calling the state disability insurance program. >> listening to automated menus and always getting the same response. >> we're sorry, the maximum number of callers waiting to speak to a representative is exceeded. >> i've heard that recording on average eight to ten times a day for a month. >> it just hurts on the back. >> she is on disability for a shoulder injury and wants to know the status of her claim, without a check from the state she could be kicked out of her house. >> for us not to be able to get any help, any assistance, no communication back, on funds that we have paid into a system is very aggravating. >> we are are unable to assist you at this time. >> sound sounds like you're going to be put through to an agent. they got too many phone calls, goodbye. >> dave asked us not to use his last name to the state won't cam after him for complaining help has been unemployed since july and says repeatedly being told to call back is frustrating. >> if you don't make it through, they'll make the decision based on the in